Privacy Policy
Last updated: July 2, 2026We respect your privacy and are committed to protecting your personal information while delivering exceptional travel services.
Introduction
This Privacy Policy explains how Zeo Tourism collects, uses, shares, and protects your personal information when you use our website, services, and communicate with us. By using our services, you agree to the terms of this policy.
Information We Collect
- Contact details such as name, email address, phone number, and mailing address.
- Booking and enquiry details including travel preferences, dates, destinations, and payment information.
- Account and interaction data such as messages, feedback, and support requests.
- Usage data like pages visited, device information, browser type, and IP address.
- Cookies and similar technologies to remember preferences and improve website performance.
- Essential (required for site to function)
- Analytics (to improve performance and experience)
- Marketing (only with consent; you can opt out)
How We Use Your Information
- To provide and personalize tour services, itineraries, and travel assistance.
- To process bookings, payments, and communicate updates regarding your trips.
- To respond to enquiries and offer customer support.
- To improve our website, services, and user experience through analytics.
- To send updates, promotional offers, and newsletters (you may opt out at any time).
- To comply with legal obligations and enforce our terms and policies.
Data Security
We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or disclosure. While we strive to protect your data, no method of transmission or storage is fully secure.
Examples of safeguards: role‑based access, encryption in transit, and limited retention.
Legal Basis (GDPR/EU)
- Contract: processing bookings, payments, and travel arrangements.
- Consent: marketing communications and certain analytics cookies.
- Legitimate Interests: service improvement, security, and fraud prevention.
- Legal Obligation: tax, accounting, and compliance requirements.
Your Rights
- Access, update, or correct your personal information.
- Request deletion of your data, subject to legal or contractual obligations.
- Opt out of marketing communications at any time.
- Request a copy of your data or restrict certain processing activities.
- Right to know categories of data collected and shared
- Right to delete (with certain exceptions)
- Right to opt‑out of sale or sharing (we do not sell)
Data Retention
We retain personal information only as long as necessary to provide services, comply with legal requirements, resolve disputes, and enforce agreements.
- Enquiries: up to 24 months
- Bookings and accounting records: up to 7 years
- Analytics data: 26 months (typical)
International Data Transfers
Depending on your travel plans, your information may be processed in countries outside of your residence. We take steps to ensure adequate protection consistent with applicable laws.
Children’s Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us to delete it.
Third‑Party Links
Our website may include links to third-party sites. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any external websites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. Continued use of our services indicates acceptance of the revised policy.
Contact Us
If you are in the EU/EEA and believe your rights have been infringed, you may lodge a complaint with your local data protection authority.